At Shreelalji Dairy Farm , we are committed to delivering fresh and high-quality dairy products. Due to the perishable nature of our products, our return and refund policy is outlined below:
1. 🕒 Returns Eligibility
- Returns are accepted only in case of damaged, defective, or incorrect products delivered.
- Any issue must be reported within 24 hours of delivery.
- The product must be unused and in its original packaging.
2. 🚫 Non-Returnable Items
- Milk, curd, paneer, butter, and other dairy items cannot be returned due to hygiene and safety reasons unless:
- The product is spoiled at the time of delivery.
- The wrong item was delivered.
3. 📸 Proof Requirement
- Customers must provide clear photos or videos of the product showing the issue.
- This helps us verify and process your request quickly.
4. 💰 Refund Policy
- Once your request is approved:
- A full refund will be processed, or
- A replacement product will be delivered (as per availability and customer preference).
- Refunds will be credited within 5–7 business days to the original payment method.
5. 🚚 Delivery Issues
- If your order is not delivered or delayed significantly, please contact us immediately.
- We will investigate and provide a suitable resolution.